our projects
Altrincham
Dormer loft conversion.
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"First Choice...First Class. In 2020, with my wife expecting our second child, we needed more space and decided to have a loft conversion. This is the first experience we've had of a significant 'build'. We did what most people do - start asking for referrals and see who we can find from our own research. Everyone seems to know of a horror story so you do have an element of trepidation going into the process - which is why doing some real due diligence is important. We met with around 5 businesses, and from that initial starting point the demeanour, detail, and presentation of the First Choice proposal by Tony Marsden really stood out. They weren't the cheapest; nor were they the most expensive - but they were the best. The build was going to be done in the middle of the Covid-19 pandemic, which coincided with me working from home, my wife being on maternity leave with our daughter whilst also pregnant with another on the way - therefore, developing trust and believing in their commitment to their customer was key for us. They passed that test with flying colours.
The build and the payment schedule was fully timetabled and itemised, so you knew what you'd be paying and when - transparency! It also helped with that reassurance I referred to earlier....we'd heard the stories about large sums of money changing hands with other builders for 'materials etc...', only for them never to be seen again!
The guys who were on-site were all polite, friendly and respectful.
The build took place in Autumn/Winter and had a degree of complexity, which led to a couple of hiccups. However, I've always maintained that the measure of someone is not always the issue itself - but how they respond in these circumstances. In this case, First Choice were EXCELLENT. Fully responsive, regardless of whether it was an evening or the weekend - they were not happy until we were. Special mention needs to go to Antony Jackson. Antony was effectively the Customer Care Manager - a dedicated point of contact to First Choice customers throughout their projects. Antony introduced himself prior to the build starting, explained his role and that he was there to support the customer throughout the process. I don't know of any other builders that employ someone in this capacity but it's a masterstroke. We've mentioned it to friends who have had work done and found that their builders were uncontactable once they were off-site. We had no such issues. In fact, Antony was pro-active in his communication - so again, we benefitted from that transparency, honesty and 'customer first' ethos. Antony also provided his contact number to our neighbours so that if they had any queries, they could go directly to him rather than disturb us. Genius! After 6 months, Antony felt like an extended member of our family (we certainly saw him more than our own!)... He was on-site for a weekly brew & update, checking on progress and acting as a Quality Control for the build - and was always respectful (shoes off every time), empathetic, good humoured and polite. He needs to be singled out for praise as his efforts enhanced our experience and had a direct impact on this being a 5 star review.
Our build overran slightly but there were some mitigating factors. First Choice have also been so thorough at the end of the project, not just signing it off and disappearing. Tony Marsden was on-site and identified his own snags as well as encouraging us to share our own. They also arrange for a deep clean (again, a friendly, thorough, customer focused team). Every single snag we listed has been addressed - even those that we noticed weeks later. If this isn't a commitment to ongoing customer satisfaction, I don't know what is.
Our build is complete, having been transformed from a poorly designed, congested, glum looking space into a beautiful, bright and inspiring bedroom for our daughter. We love it, she loves it! Thank you First Choice. Whole-heartedly recommend them. We've been in your shoes - it's a big decision, a lot of money, you want it to go right, not to be one of those horror stories that people talk about. Honestly, give these guys a call - arrange to meet them...you won't be disappointed."
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Our Working Area, Our Projects
From start to finish the service from First Choice Extensions has been excellent and really professional. We had a dormer loft conversion done in what was a smaller size loft. They helped us with drawings to maximise space and created a stunning spacious loft area with an en-suite bathroom. Any snags were quickly quickly rectified with no fuss. The build itself was made significantly less intrusive by the creative way they accessed the loft space via scaffolding for the majority of the works. We have no hesitation in recommending them.
I would recommend First Choice Extensions. We had, what turned out to be, a complicated renovation of our 1899 semi-detached house. The project was to create a utility room off the hallway into a reception room and to take out and replace the kitchen. We also had a new cylinder based boiler/heating system installed. The kitchen involved the removal of a chimney breast, the removal of the existing door and window and replaced with a bi-folding door. We also ended up having the floor taken out and replaced to ensure it was at the same level as the rest of the house. Underfloor heating was installed, new kitchen units from AS Kitchens and a feature brick slip wall. First Choice were able to meet all of the requirements and challenges discovered on the way. When we get around to it, we are hoping to use First Choice again for our loft conversion.
We have been delighted with the work from First Choice Extensions. There has been excellent communication and the team has cultivated a level of trust over the project that put us at ease. We particularly liked the transparency in the planning stage, where Tony gave us plenty of time to understand our designs and over the following weeks he was very patient, answering all our questions until we felt comfortable to commit. We didn’t feel rushed or pressured at any stage. During work the whole team was friendly and professional, they were also understanding of our son’s sensory needs and were thoughtful in letting us know when particularly noisy things were about to happen. They even brought him a pair of ear defenders which was a very nice touch. The work has been to a high standard and the team have been focused on making sure the final finish is excellent and that we are happy. When small issues have cropped up they have reassured us that everything will get sorted and they have delivered on that promise completely. We are grateful for the attention to detail and customer focus and we are really happy with our new family space. We would not hesitate to recommend them.
We chose First Choice as wanted our extension managed by just the one contact rather than us having to source lots of suppliers - it was important to us to have someone project manage the whole thing - both having busy jobs and working full time we didn’t have the time to arrange all the different elements that comes with having an extension. FCE provided lots of advice at quote stage and was prompt with the turnaround of quote and always on the other end of the phone before and all throughout the works taking place. We were happy with the price and knew we were in good hands. We now have the large kitchen and dining area we always wanted and are thrilled with the outcome; we love it! Thank you, First Choice Extensions.
Our build was finished on time (would had been early if it were not for Corona virus!), Very polite staff and nothing was a problem! I would highly recommend FCE and the team to anyone.
When we knew we wanted to have the work done (extension on the back of the house to open-up a larger Kitchen Diner), we did not really know where to start. We gave Tony a call on our friend’s recommendation, and I am glad we did! From start to finish, Tony and his team were brilliant. It is pretty daunting having building work done but First Choice Extensions made sure it was a smooth as it could be. Communication was first class; completions were on time and if there were ever any issues, they were always quick to respond and rectify. Using First Choice Extensions network, we were able to pretty much kit out the entire build and the team were always accommodating with other trades when on site. The attention to detail on finish is second to none! When it comes to after sales service, I have been blown away. Tony always picks up the phone, and no matter how big or small the issue, will be over to take a look. I can’t recommend these guys enough!
Further to my five star review of First Choice Extensions I would like to say how delighted we are with our new home. It has the real wow factor we were hoping for and we are so pleased we chose First Choice Extensions for our project. The renovation was delivered on time and within budget. The FCE team was very transparent with both costs and timescales and his communication was excellent. He was always at the end of the phone if we had a query and always came up with a solution for any problems we encountered.
We needed a single storey extension and were recommended First Choice Extensions by friends. They helped us with ideas prior to planning and the price was reasonable. The workforce were friendly, honest and easy to have around. We would certainly be happy to recommend the FCE team.
What we loved about First Choice Extensions was their transparency, they are very detailed in providing schedules of work, realistic time scales, and very well detailed costs. We are very happy with the finished work, our home is absolutely gorgeous, many thanks to the First Choice Extensions team.
Excellent work done by First Choice Extensions and the team. We ended up going for a loft conversion and an amazing job was done. Highly recommend FCE for their professionalism and help throughout the process.
As First Choice Extensions were very competitively priced and recommended by friends, I used them to do a loft conversion and re-modelling the downstairs of my bungalow. All works were completed to a high standard and on schedule. I would definitely recommend them.
Great service. I would highly recommend them and all ready have. First Choice are easy to contact and to talk to, friendly, extremely helpful, clean, tidy and efficient. Great service competitive cost.
One Word, Fantastic. Always there on time, work perfect, reliable. All the guys are friendly and helpful, pricing is competitive. Would definitely recommend them.
Really great service, price and workmanship. A pleasure to deal with.
So pleased we used them twice! First Choice Extensions designed and constructed our loft conversion and subsequently our kitchen extension. They were on time, on budget and we we're delighted with their work on both projects. FCE were responsive, personable and trustworthy.
Garden wall and gate. Came at short notice when I was let down by a 3rd party. Can’t recommend more highly.